FAQs

Is your gold plated jewellery hypoallergenic? Yes. 

Our gold plated jewellery is made with 316L surgical stainless steel, known for its hypoallergenic properties, making it unlikely to cause an allergic reaction. All our gold plated pieces are nickel free.

Can I wear the gold jewellery in the water or at the beach? Yes. 

We use the PVD (Physical Vapor Deposition) coating technique, ensuring our gold plated jewellery resists discoloration and is designed for a lifetime of wear. Our gold plating is thicker than the industry standard for enhanced durability.

How do you pack the jewellery?

Each piece comes on a Briella card and is packed inside a delicate linen bag, perfect for gifting.

What's your return policy?

You can easily return any item within 45 days of receiving your order. For more details, please refer to our full return policy here: Return Policy


I haven't received my order yet. What can I do to check on it?

If your order hasn't arrived yet, we would recommend the following:

  • Checking your letterbox as it's a small package that can fit in there. 
  • Checking if there is any missing information or error with your address details.
  • Checking if you have received a courier note about your package.

Please contact us at hello@briellajewellery.com if you have tried all the above and you still haven't received your order.